Terms & Conditions
Q. Can I still order online?
A. Yes, you can still order online but delivers will be delayed, so please bare that in mind when you order.
Q. Are any of your showroom still open?
A. From Tuesday 24/03/20 we will be temporarily closed. Till further notice
Q. When will you reopen your showrooms?
A. Our showroom is currently closed until the end of this month, but please check back here for the latest information.
any info please email our customer service email@example.com
In these terms and conditions
“Buyer” and/or references to “you” means the individual/ individuals entering into a contract for the supply of goods from Bed Giants; and “Seller” and/or references to ‘we’ or ‘us’ or ‘our’ means Bed Giants. Bed Giants is a trading name of Plasterpiece Ltd, a company registered in England and Wales, registered number 3364099 and registered office at Crown way, Cardiff, CF14 3UZ
“Goods” means all or any of the items listed on the invoice. Goods will only be dispatched to you once payment has been received in full (in cleared funds in our bank account) or you have completed an approved credit agreement with our approved credit company. This sales invoice is a binding contract between the customer/customers named on the invoice and Bed Giants. Payment must be made in full at least 5 days before the due delivery date which can be found on the invoice.
2. Special Orders
“Special Orders” means any Goods that are not held in stock by Bed Giants or that are ordered and/or manufactured specifically for you. Payment in full is required on Special Orders at the time of your order. An approximate delivery time scale will be provided. Whilst every effort will be made to ensure the estimated dates are met they do not form a fixed term of the contract. Once goods are received at our Home Delivery Centre we will contact you to arrange a delivery date. Special Order items are non-returnable and non-refundable unless there is evidence of a manufacturers fault or the products is not as described.
3. Title and Risk
We will retain legal ownership of the Goods until the later of (i) delivery of the Goods, and (ii) our receipt of your payment in full in cleared funds. The goods will be at your risk from the point of delivery (please refer to point 7 below) – this means that you will be responsible for any damage caused to the Goods for whatever reason after this point in time.
4. Website Inaccuracies / Sizes Finishes and Descriptions
All sizes quoted are approximate. Display products in stores are examples of the finished product. Goods are supplied on the understanding that there may be slight variances in colour, finish, shade and grain particularly, but not exclusively, on wood or metal products. Wood materials may have minor technical differences and their appearance may differ slightly from the goods shown. Any changes will be of an equal or higher standard to those displayed. The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.
5. Distance Selling – Cancellation/Refunds
We offer a full money back guarantee (including the delivery charge) for items purchased from our website or via the telephone with our Internet Sales Department, if the cancellation is received within 7 working days of the day after delivery. We will only charge for the cost of collecting the items – this charge will be equivalent to your original delivery charge/charges.
We will place the Goods in the room of your choice at the delivery address, provided that the room is clear; and the route from the delivery vehicle to the room is also clear. It is your responsibility to ensure that the Goods will fit into the intended room and that they will pass through all doorways, stairs, gates, alleyways and any other physical features between the delivery vehicle and the room, without specialist lifting equipment. Where access is not possible when we attempt to deliver, alternative arrangements will be considered at your expense. For the purposes of this contract, the term “clear” will include being free from any property which may be damaged when making the delivery. It is your responsibility to inform us, prior to delivery (see contact details below) of all issues which may affect the delivery and to overcome those issues. Cancellations can not be accepted on the grounds that the goods will not fit into the location or access to the location is not possible. At our discretion we may offer alternative goods of an equal or higher value, but in the case of higher value goods you will be required to pay the difference in value before delivery.
“Delivery” means the delivery of the Goods to the delivery address specified. We will give you an estimated date (except in the case of Special Orders) which will be arranged by our Home Delivery Team. If due to unforeseen circumstances this date cannot be met we will inform you of this before the estimated date and we will re-organise a delivery within 10 working days of the original estimated delivery date. Dates and times that we have organised and communicated to you in advance will be taken as “agreed” by you unless you otherwise advise our Home Delivery Team at least 48 hours before the allocated time of delivery. Goods will be deemed to have been delivered when they are taken from the vehicle at the delivery address specified on the order. You must report any shortfall by contacting our Home Delivery Team. Who will file a report and arrange for an investigation. Bed Giants liability does not cover product or delivery failures due to factors beyond our control, such as bad weather, act of god, traffic conditions etc. Delivery lead time is dependant on your location.
8. After Delivery
For reasons of hygiene once the original packaging has been removed refunds or exchanges can only be considered on items that have been found to be faulty. Any missing or damaged parts must be reported to our Customer Services Department (contact details in the leaflet) within a reasonable time after delivery. We ask that you return the goods suitably and sufficiently packed in the original packaging for the normal rigors of transit.
9. Guarantees and Warranties
All goods carry a standard guarantee against faulty workmanship. Please refer to the care leaflet contained in the packaging for further details.
10. Data Protection
We are a registered data controller for the purposes of the data protection act 1998 ( “The Act” ) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the act.
11. Written communicating
Applicable laws require that some of the information or communications we send to you should be in writing.
All prices quoted include VAT
13. Unforeseen Circumstances
Neither the buyer or seller will be liable in damages nor have the right to terminate this agreement for any delay or default caused by conditions or events beyond our reasonable control. We will make every effort to notify you of any delay or non-delivery, and will take reasonable measures to ensure the goods are re-allocated for delivery once such delay has ceased.
Prices may vary in store due to services provided.
Consumer statutory rights are not affected by these terms.
15. Contact Internet Sales
If you wish to contact us for any reason please use the details below:
Telephone: 0191 454 8367
EFFECTIVE DATE: 24TH MAY 2018
Data Controller Contact Information
Bedgiants // Plasterpiece Ltd
Simonside Industrial Estate,
This document governs the privacy notice of our website www.bedgiants.co.uk.
Our privacy notice tells you what personal data (PD) and non-personal data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy notice also explains certain legal rights that you have with respect to your personal data. Any capitalised terms not defined herein will have the same meaning as where they are defined elsewhere on our website.
When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your personal data, you may have some or all of the following rights:
The right to be informed
You have the right to be informed about the personal data we collect from you, and how we process it.
The right of access
You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.
The right to rectification
You have the right to have your personal data corrected if it is inaccurate or incomplete.
The right to erasure (right to be forgotten)
You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.
The right to restrict processing
You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.
The right to data portability
You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.
The right to object
The right to object
You have the right to object to us processing your personal data for the following reasons:
Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
• Direct marketing (including profiling); and
Processing for purposes of scientific/historical research and
• Rights in relation to automated decision-making and profiling.
Automated individual decision-making and profiling
• You will have the right not to be subject to a decision based solely
on automated processing, including profiling, which produces legal
effects concerning you or similarly significantly affects you.
Filing a complaint with authorities
You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.
For details about your rights under the law, visit https://goo.gl/F41vAV
‘Non-personal data’ (NPD) is information that is in no way personally identifiable. ‘Personal data’ (PD) means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. PD is in many ways the same as Personally Identifiable Information (PII). However, PD is broader in scope and covers more data.
A “visitor” is someone who merely browses our website. A “member” is someone who has registered with us to use or buy our services and products. The term “user” is a collective identifier that refers to either a visitor or a member.
TOPICS COVERED IN OUR PRIVACY NOTICE
Information We Collect
Revoking Your Consent for Using Your PD
Protecting the Privacy Rights of Third Parties
Do Not Track Settings
Links to Other Websites
Protecting Children’s Privacy
Our Email Policy Our Security Policy
Use of Your Credit Card
Changes to Our Privacy Notice
INFORMATION WE COLLECT
Generally, you control the amount and type of information that you provide to us when using our website.
OUR LEGAL BASIS FOR COLLECTING AND PROCESSING PERSONAL DATA
Our legal basis for collecting and processing your PD when you buy our products or services is based on and the necessity for the performance of a contract or to take steps to enter into a contract. Our legal basis for collecting and processing your PD when you sign up for our newsletter and information about our products and services through our website opt-in forms is based on consent.
WHAT HAPPENS IF YOU DON’T GIVE US YOUR PD
If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without giving us your PD.
WE COLLECT YOUR PD IN THE FOLLOWING WAYS:
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website you’ll visit when you leave our website. This information may also include the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyse trends among our users to help improve our website.
WHEN ENTERING AND USING OUR WEBSITE
When you enter and use our website and agree to accept cookies, some of these cookies may contain your PD.
AT USER AND MEMBER REGISTRATION
When you register as a user or member, we collect your name, email address, and other information listed.
WHEN BUYING PRODUCTS OR SERVICES
If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information, phone number, and other information listed.
COLLECTING YOUR LOCATION INFORMATION
When you use our services, we may collect and process information about your actual physical location. We use several technologies, like GPS and IP tracking, to determine your location. These technologies may also provide us with information about nearby cell towers, Wi-Fi access points, and other devices.
WEBSITE CHAT SOFTWARE OR CONTACT FORMS
Our website contains chat software or contact forms that enable visitors to communicate with us live online or offline by email. In some cases, visitors can communicate with us without becoming a member or buying our products and services. When you use our chat software or contact forms, we may collect some or all the following information: your email address, first name, last name, location, and any other information you willingly choose to provide to us. You should limit the information you provide to us that is only necessary to answer your questions.
Bedgiants // Plasterpiece Ltd
Simonside Industrial Estate,
GOOGLE AD AND CONTENT NETWORK PRIVACY NOTICE
GOOGLE ANALYTICS PRIVACY NOTICE
Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyse traffic, re market our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
Why am I seeing ads by Google for products I’ve viewed?
HOW YOUR INFORMATION IS USED
We use the information we receive from you to:
• Provide our products and services you have requested or purchased
• Personalize and customize our content
• Make improvements to our website
• Contact you with updates to our website, products, and services
• Resolve problems and disputes
• Contact you with marketing and advertising that we believe may be of
interest to you
COMMUNICATIONS AND EMAILS
When we communicate with you about our website, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by sending us an email with your request to: firstname.lastname@example.org
SHARING INFORMATION WITH AFFILIATES AND OTHER THIRD PARTIES
We do not sell or rent your PD to third parties for marketing purposes. However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PD. We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.
SHARING INFORMATION WITH FACEBOOK AND GOOGLE FOR MARKETING PURPOSES
We may share your PD with third parties for similar audience marketing purposes. Similar audience marketing is also called lookalike audience marketing. The third parties we share your PD with for this type of marketing include Facebook and/or Google. Using your PD, for similar audience marketing or lookalike audience marketing helps us find new audiences (users and customers) based on similar interests to yours, this helps us improve our marketing services. Your PD is only shared with Facebook and Google for this type of marketing. By using our website and agreeing to our privacy notice, you are giving your consent for your PD to be used for the marketing purposes described within this section.
LEGALLY REQUIRED RELEASES OF INFORMATION
We may be legally required to disclose your PD if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other users or members; or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.
DISCLOSURES TO SUCCESSORS
If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business.
We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.
COMMUNITY DISCUSSION BOARDS
Our website may offer the ability for users to communicate with each other through online community discussion boards or other mechanisms. We do not filter or monitor what is posted on such discussion boards. If you choose to post on these discussion boards, you should use care when exposing any PD, as such information is not protected by our privacy notice nor are we liable if you choose to disclose your PD through such postings. Also, PD you post on our website for publication may be available worldwide by means of the Internet. We cannot prevent the use or misuse of such information by others.
RETAINING AND DESTROYING YOUR PD
We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.
UPDATING YOUR PD
You can update your PD using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.
REVOKING YOUR CONSENT FOR USING YOUR PD
You have the right to revoke your consent for us to use your PD at any time. Such an opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates and business partners, (ii) disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services, (iii) disclosures to third parties as necessary to fulfil your requests, (iv) disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept. If you want to revoke your consent for us to use your PD, send us an email with your request to:email@example.com
PROTECTING THE PRIVACY RIGHTS OF THIRD PARTIES
If any postings you make on our website contain information about third parties, you must make sure you have permission to include that information in your posting. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.
DO NOT TRACK SETTINGS
Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices. We have no responsibility for these websites and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your PD.
PROTECTING CHILDREN’S PRIVACY
Even though our website is not designed for use by anyone under the age of 16, we realise that a child under the age of 16 may attempt to access our website. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.
OUR EMAIL POLICY
You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.
OUR SECURITY POLICY
We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature.
We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.
USE OF YOUR CREDIT CARD
You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise we will use and disclose our users’ and customers’ PD in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.
QUESTIONS ABOUT OUR PRIVACY NOTICE
If you have any questions about our privacy notice, please contact us using the information at the top of this privacy notice.