Terms & Conditions
In these terms and conditions
“Buyer” and/or references to “you” means the individual/ individuals entering into a contract for the supply of goods from Bed Giants; and “Seller” and/or references to ‘we’ or ‘us’ or ‘our’ means Bed Giants. Bed Giants is a trading name of Plasterpiece Ltd, a company registered in England and Wales, registered number 3364099 and registered office at Crown way, Cardiff, CF14 3UZ
“Goods” means all or any of the items listed on the invoice. Goods will only be dispatched to you once payment has been received in full (in cleared funds in our bank account) or you have completed an approved credit agreement with our approved credit company. This sales invoice is a binding contract between the customer/customers named on the invoice and Bed Giants. Payment must be made in full at least 5 days before the due delivery date which can be found on the invoice.
2. Special Orders
“Special Orders” means any Goods that are not held in stock by Bed Giants or that are ordered and/or manufactured specifically for you. Payment in full is required on Special Orders at the time of your order. An approximate delivery time scale will be provided. Whilst every effort will be made to ensure the estimated dates are met they do not form a fixed term of the contract. Once goods are received at our Home Delivery Centre we will contact you to arrange a delivery date. Special Order items are non-returnable and non-refundable unless there is evidence of a manufacturers fault or the products is not as described.
3. Title and Risk
We will retain legal ownership of the Goods until the later of (i) delivery of the Goods, and (ii) our receipt of your payment in full in cleared funds. The goods will be at your risk from the point of delivery (please refer to point 7 below) – this means that you will be responsible for any damage caused to the Goods for whatever reason after this point in time.
4. Website Inaccuracies / Sizes Finishes and Descriptions
All sizes quoted are approximate. Display products in stores are examples of the finished product. Goods are supplied on the understanding that there may be slight variances in colour, finish, shade and grain particularly, but not exclusively, on wood or metal products. Wood materials may have minor technical differences and their appearance may differ slightly from the goods shown. Any changes will be of an equal or higher standard to those displayed. The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.
5. Distance Selling – Cancellation/Refunds
We offer a full money back guarantee (including the delivery charge) for items purchased from our website or via the telephone with our Internet Sales Department, if the cancellation is received within 7 working days of the day after delivery. We will only charge for the cost of collecting the items – this charge will be equivalent to your original delivery charge/charges.
We will place the Goods in the room of your choice at the delivery address, provided that the room is clear; and the route from the delivery vehicle to the room is also clear. It is your responsibility to ensure that the Goods will fit into the intended room and that they will pass through all doorways, stairs, gates, alleyways and any other physical features between the delivery vehicle and the room, without specialist lifting equipment. Where access is not possible when we attempt to deliver, alternative arrangements will be considered at your expense. For the purposes of this contract, the term “clear” will include being free from any property which may be damaged when making the delivery. It is your responsibility to inform us, prior to delivery (see contact details below) of all issues which may affect the delivery and to overcome those issues. Cancellations can not be accepted on the grounds that the goods will not fit into the location or access to the location is not possible. At our discretion we may offer alternative goods of an equal or higher value, but in the case of higher value goods you will be required to pay the difference in value before delivery.
“Delivery” means the delivery of the Goods to the delivery address specified. We will give you an estimated date (except in the case of Special Orders) which will be arranged by our Home Delivery Team. If due to unforeseen circumstances this date cannot be met we will inform you of this before the estimated date and we will re-organise a delivery within 10 working days of the original estimated delivery date. Dates and times that we have organised and communicated to you in advance will be taken as “agreed” by you unless you otherwise advise our Home Delivery Team at least 48 hours before the allocated time of delivery. Goods will be deemed to have been delivered when they are taken from the vehicle at the delivery address specified on the order. You must report any shortfall by contacting our Home Delivery Team. Who will file a report and arrange for an investigation. Bed Giants liability does not cover product or delivery failures due to factors beyond our control, such as bad weather, act of god, traffic conditions etc. Delivery lead time is dependant on your location.
8. After Delivery
For reasons of hygiene once the original packaging has been removed refunds or exchanges can only be considered on items that have been found to be faulty. Any missing or damaged parts must be reported to our Customer Services Department (contact details in the leaflet) within a reasonable time after delivery. We ask that you return the goods suitably and sufficiently packed in the original packaging for the normal rigors of transit.
9. Guarantees and Warranties
All goods carry a standard guarantee against faulty workmanship. Please refer to the care leaflet contained in the packaging for further details.
10. Data Protection
We are a registered data controller for the purposes of the data protection act 1998 ( “The Act” ) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the act.
11. Written communicating
Applicable laws require that some of the information or communications we send to you should be in writing.
All prices quoted include VAT
13. Unforeseen Circumstances
Neither the buyer or seller will be liable in damages nor have the right to terminate this agreement for any delay or default caused by conditions or events beyond our reasonable control. We will make every effort to notify you of any delay or non-delivery, and will take reasonable measures to ensure the goods are re-allocated for delivery once such delay has ceased.
Prices may vary in store due to services provided.
Consumer statutory rights are not affected by these terms.
15. Contact Internet Sales
If you wish to contact us for any reason please use the details below:
Telephone: 0191 454 8367